User Resources

You have questions?  We have answers!  You're always welcome to call for support, but to get the most from The Edge, take a look at the variety of user resources available from Abbott Jewelry Systems.

 

Associate and Management Training

 

With knowledge comes the ability to unleash the full potential of The Edge and your business. Take advantage of the variety of regional training classes, classroom work at our Shelton, Connecticut, headquarters, or the numerous webinars that you can take from anywhere.  Visit www.theedgeforjewelers.com/calendar.

 

To find out how you can get free, unlimited training, contact service@ajsllc.com.

 

Help at Your Fingertips

 

The most convenient and all-encompassing reference tool is The Edge's On-Line Help System, which is built right into The Edge interface and available on-line.  From there, you can browse a topic, search the index, or do a full key-word search.  When working in The Edge, many screens contain a yellow Help button built right in; it will automatically open to the topic for that screen.

 

EdgeUser.com

 

At EdgeUser.com, you'll see:

      New user videos (good for a brush up, too!)

      Specific feature videos

      Tip sheets on getting the most from new and even not-so-new features

      An extra link to The Edge User Guide in PDF (which is also installed on your desktop)

      We also have a Downloads area where you can get the most recent Vendor Catalogs, ZIP Code files, and of course, the latest version of The Edge.

 

Specifically available on EdgeUser.com, following is a list of tip sheets and videos available to help you work with specific features of The Edge. 

 

Access to SQL Upgrade

Tip Sheet

http://docs.edgeuser.com/TIP-2016-076_Access_to_SQL.pdf

Adjust a Repair

Tip Sheet

http://docs.edgeuser.com/TIP-2013-006_Adjust_a_Repair.pdf

Advanced Tag Layout

Video

http://www.screencast.com/t/SFuqt3qfB

Appointments

Tip Sheet

http://docs.edgeuser.com/TIP-2016-072_Working_With_Appointments.pdf

Appraisal Templates

Tip Sheet

http://docs.edgeuser.com/TIP-2017-089_Appraisal_Templates.pdf

Automated Service Notifications

Tip Sheet

http://docs.edgeuser.com/TIP-2013-009_Automated_Service_Notifications.pdf

Backing Up the Database

Tip Sheet

http://docs.edgeuser.com/TIP-2014-054_Backing_Up_the_Database.pdf

Bad Debt Management

Tip Sheet

http://docs.edgeuser.com/TIP-2016-074_Bad_Debt_Management.pdf

Build and Assemble for Stock

Tip Sheet

http://docs.edgeuser.com/TIP-2014-053_Build_and_Assemble_for_Stock.pdf

Build for Stock

Video

http://www.screencast.com/t/w796zMHTQRxk

Care Programs - Montage

Tip Sheet

http://docs.edgeuser.com/TIP-2017-091_Jewelry_Care_Programs_Montage.pdf

Care Programs Jewelers Mutual

Tip Sheet

http://docs.edgeuser.com/TIP-2017-097_Jewelry_Care_Programs_JMIC.pdf

Category Cleanup

Tip Sheet

http://docs.edgeuser.com/TIP-2015-066_Category_Cleanup.pdf

Collections

Tip Sheet

http://docs.edgeuser.com/TIP-2014-051_Collections.pdf

Connecticut Tax Setup

Tip Sheet

http://docs.edgeuser.com/TIP-2014-039_Connecticut_Sales_Tax.pdf

Consignment and Memo Items

Tip Sheet

http://docs.edgeuser.com/TIP-2014-048_Consignment_and_Memo_Items.pdf

Conversion Standards

Tip Sheet

http://docs.edgeuser.com/TIP-2014-035_Conversion_Standards.pdf

Credit Card Processing (EMV) (PAX S300)

Video

http://www.screencast.com/t/9BETcnjM

Credit Card Processing (EMV) (VX805)

Video

http://www.screencast.com/t/RTr01QS3b4

Customer Contact Methods

Tip Sheet

http://docs.edgeuser.com/TIP-2017-094_Customer_Contact_Methods.pdf

Customer Split

Tip Sheet

http://docs.edgeuser.com/TIP-2017-093_Customer_Split.pdf

DataMax Tag Printer Setup and Troubleshooting

Tip Sheet

http://docs.edgeuser.com/TIP-2017-083_DataMax_Tag_Printer_SetUp_and_Troubleshooting.pdf

Departments

Tip Sheet

http://docs.edgeuser.com/TIP-2014-047_Departments.pdf

Donate this Item

Tip Sheet

http://docs.edgeuser.com/TIP-2014-026_Donating_an_Item.pdf

Edge Contacts

Tip Sheet

http://docs.edgeuser.com/TIP-2014-017_Edge_Contacts.pdf

Filtering Customer Data

Video

http://www.screencast.com/t/MkdH1e7iQmqR

Filtering Inventory Data

Video

http://www.screencast.com/t/ICQVlzwB

Filtering Sales Data

Video

http://www.screencast.com/t/JktYkvvS

Filtering Service Job Data

Video

http://www.screencast.com/t/TlRiNop9he5p

Getting the Most from The Edge Support Quick Reference

Tip Sheet

http://docs.edgeuser.com/TIP-2015-068_Getting_the_Most_from_Support_QR.pdf

Gift Receipts

Tip Sheet

http://docs.edgeuser.com/TIP-2013-013_Gift_Receipts.pdf

Give-Aways

Tip Sheet

http://docs.edgeuser.com/TIP-2014-025_Promotional_Giveaways.pdf

Godex and Ziptape Printer Tags

Tip Sheet

http://docs.edgeuser.com/TIP-2014-049_Recalibrating_the_Godex_Ziptape_Printer.pdf

GoDex Printer Setup

Tip Sheet

http://docs.edgeuser.com/TIP-2014-043_GoDex_Printer_SetUp.pdf

Green Receipts

Tip Sheet

http://docs.edgeuser.com/TIP-2013-008_Green_Receipts.pdf

Hardware Troubleshooting QR

Tip Sheet

http://docs.edgeuser.com/TIP-2017-085_Hardware_Troubleshooting_QR.pdf

Hyperion 1300g

Tip Sheet

http://docs.edgeuser.com/TIP-2017-084_Hyperion_Scanner_SetUp_and_Usage.pdf

Image Controls

Tip Sheet

http://docs.edgeuser.com/TIP-2017-092_Photo_Image_Controls.pdf

Installation of the Geller Repair SKUs

Tip Sheet

http://docs.edgeuser.com/TIP-2012-001_Installation_of_the_Geller_Repair_SKUs.pdf

Installing and Configuring on a New Server

Tip Sheet

http://docs.edgeuser.com/TIP-2014-021_Installing_and_Configuring_The_Edge_Server.pdf

Installing and Configuring on a New Workstation

Tip Sheet

http://docs.edgeuser.com/TIP-2014-022_Installing_and_Configuring_The_Edge_Workstation.pdf

Installing a SQL Workstation

Tip Sheet

http://docs.edgeuser.com/TIP-2017-087_Installing_SQL_Workstation.pdf

Inventory, Basic Adding

Video

http://www.screencast.com/t/CmvAurRWeD

Inventory, Categories Details Tab

Video

http://www.screencast.com/t/SW3cKsiHK

Inventory, Tag Layout, Advanced

Video

http://www.screencast.com/t/SFuqt3qfB

Inventory, Tag Layout, Basic

Video

http://www.screencast.com/t/B1Errif1XOL

Item Pop-Ups

Tip Sheet

http://docs.edgeuser.com/TIP-2014-052_Item_Pop-Ups.pdf

Jewelers Mutual Insurance

Tip Sheet

http://docs.edgeuser.com/TIP-2014-042_Jewelers_Mutual_Insurance.pdf

Layaway Emails

Tip Sheet

http://docs.edgeuser.com/TIP-2017-081_Layaway_Emails.pdf

LifeCam Setup and Usage

Tip Sheet

http://docs.edgeuser.com/TIP-2014-044_LifeCam_SetUp_and_Usage.pdf

Locations and Move Features

Tip Sheet

http://docs.edgeuser.com/TIP-2014-060_Locations_and_Move.pdf

Managing Service Records

Video

http://www.screencast.com/t/jcMmnBj9

Memorized Reports

Tip Sheet

http://docs.edgeuser.com/TIP-2014-030_Memorized_Reports.pdf

Memorized Reports

Video

http://www.screencast.com/t/KYaUAQO58b

Multi-Store Technical

Tip Sheet

http://docs.edgeuser.com/TIP-2014-018_Multi-Store_for_Technicians.pdf

Multi-Store User

Tip Sheet

http://docs.edgeuser.com/TIP-2014-028_Multi_Store_for_Users.pdf

New User Checklist

Tip Sheet

http://docs.edgeuser.com/TIP-2014-032_New_User_Checklist.pdf

New User Welcome

Tip Sheet

http://docs.edgeuser.com/TIP-2015-063_New_User_Welcome.pdf

New User:  Administrative Setup

Video

http://www.screencast.com/t/Hu2cBNxM7

New User:  Category Setup

Video

https://www.screencast.com/t/I4a7jZd4dGcU

New User:  Conversion QA

Video

https://www.screencast.com/t/tLkxJRLXQ

New User:  Customer Setup

Video

https://www.screencast.com/t/0UTyfYxPf

New User:  Introduction to The Edge

Video

https://www.screencast.com/t/bgfa2yK43w18

New User:  Item Setup

Video

https://www.screencast.com/t/qnfHLjOsC

New User:  POS Practice

Video

https://www.screencast.com/t/xAsaOjDydj

New User:  The Edge Philosophy

Video

https://www.screencast.com/t/LjGscxKzaR

Notification and Receipt Setup

Tip Sheet

http://docs.edgeuser.com/TIP-2013-010_Notification_and_Receipt_Setup.pdf

Numbering Conventions

Tip Sheet

http://docs.edgeuser.com/TIP-2014-024_Numbering_Conventions.pdf

Open to Buy New and Improved

Tip Sheet

http://docs.edgeuser.com/TIP-2017-090_Open_to_Buy_New.pdf

Photo Controls

Tip Sheet

http://docs.edgeuser.com/TIP-2014-061_Photo_Controls.pdf

Physical Inventory for v. 6.1

Video

http://www.screencast.com/t/Q908AxcB

Physical Inventory in 6.1

Tip Sheet

http://docs.edgeuser.com/TIP-2014-055_Physical_Inventory_v.6.1.pdf

Podium

Tip Sheet

http://docs.edgeuser.com/TIP-2017-086_Podium.pdf

POS, Basic

Video

http://www.screencast.com/t/87150xDhs

Postcard Marketing Strategies

Tip Sheet

http://docs.edgeuser.com/TIP-2015-059_Postcard_Marketing_Strategies.pdf

PowerPay Action for v. 5.2

Tip Sheet

http://docs.edgeuser.com/TIP-2014-041_PowerPay_Action_for_v.5.2.pdf

Pricing Methods (Fine vs. Bulk)

Tip Sheet

http://docs.edgeuser.com/TIP-2017-088_Pricing_Methods_Fine_vs_Bulk.pdf

Purchase Orders and Receiving v. 16.1

Tip Sheet

http://docs.edgeuser.com/TIP-2015-069_Purchase_Orders_and_Receiving_v.16.1.pdf

QuickBooks Integration

Tip Sheet

http://docs.edgeuser.com/TIP-2014-014_QuickBooks_Integration.pdf

QuickBooks Procedures

Tip Sheet

http://docs.edgeuser.com/TIP-2014-019_QuickBooks_Procedures.pdf

QuickBooks Procedures:  Consignment Payments Due

Video

http://www.screencast.com/t/JDqLDjfn

QuickBooks:  Reconciliation Procedures:  Inventory QB

Video

http://www.screencast.com/t/AntNGhJf

QuickBooks:  Reconciliation Procedures:  Inventory RTV

Video

http://www.screencast.com/t/i7YczAICj

QuickBooks:  Reconciliation Procedures:  Memo Payments Due

Video

http://www.screencast.com/t/zxz073uHNxqu

QuickBooks:  Reconciliation Procedures:  Undeposited Funds_Refunds

Video

http://www.screencast.com/t/rRHzEJT3h

Recosting an Item

Tip Sheet

http://docs.edgeuser.com/TIP-2014-027_Recosting_an_Item.pdf

Repair, Custom, and Appraisal Intake and Pickup

Video

http://www.screencast.com/t/KvV0G9Wprc

Reports

Video

http://www.screencast.com/t/aUmThjGnDUk

Rewards/Referrals

Video

http://www.screencast.com/t/2nzjGmVi

Rewards-Referrals

Tip Sheet

http://docs.edgeuser.com/TIP-2013-007_Rewards_Referrals.pdf

Sales Tax Reconciliation

Tip Sheet

http://docs.edgeuser.com/TIP-2017-082_Sales_Tax_Reconciliation.pdf

Scanner Programming Codes

Tip Sheet

http://docs.edgeuser.com/TIP-2014-058_Scanner_Programming_Codes.pdf

ScanShell ID Scanner

Tip Sheet

http://docs.edgeuser.com/TIP-2014-046_ScanShell_ID_Scanner.pdf

Scheduled Tasks for 6.0

Tip Sheet

http://docs.edgeuser.com/TIP-2014-031_Scheduled_Tasks_in_6.0.pdf

Setting Up a Windows Task

Tip Sheet

http://docs.edgeuser.com/TIP-2012-005_Setting_Up_a_Windows_Task.pdf

Setting Up and Running Postcard Automation

Tip Sheet

http://docs.edgeuser.com/TIP-2012-004_Setting_Up_and_Running_Postcard_Automation.pdf

Snap Retail Integration

Tip Sheet

http://docs.edgeuser.com/TIP-2016-073_SnapRetail_Integration.pdf

SQL Server Installation part 1 (Internal)

Tip Sheet

http://docs.edgeuser.com/TIP-2015-064_SQL_Server_Installation_part1.pdf

SQL Server Installation part 2 (Internal)

Tip Sheet

http://docs.edgeuser.com/TIP-2015-065_SQL_Server_Installation_part2.pdf

Statements and Aging

Tip Sheet

http://docs.edgeuser.com/TIP-2014-050_Statements_and_Aging.pdf

Statements and Aging

Video

http://www.screencast.com/t/EgGYdCTuIyE7

System Requirements v. 17.3

Tip Sheet

http://docs.edgeuser.com/TIP-2017-095_System_Requirements_17.3.pdf

Tag Formats and Letter Codes

Tip Sheet

http://docs.edgeuser.com/TIP-2014-040_Tag_Formats_and_Letter_Codes.pdf

Tag Printer Configurations

Tip Sheet

http://docs.edgeuser.com/TIP-2014-057_Tag_Printer_Configuration.pdf

Text Message Marketing

Tip Sheet

http://docs.edgeuser.com/TIP-2017-079_Text_Message_Marketing.pdf

The Edge and MSSQL

Tip Sheet

http://docs.edgeuser.com/TIP-2014-038_The Edge_and_MSSQL.pdf

Third-Party Website

Tip Sheet

http://docs.edgeuser.com/TIP-2013-011_Third-Party_Website.pdf

TN Sales Tax

Tip Sheet

http://docs.edgeuser.com/TIP-2014-056_Tennessee_Sales_Tax.pdf

TRAX for The Edge

Tip Sheet

http://docs.edgeuser.com/TIP-2016-071_TRAX_for_The_Edge.pdf

Uninstalling

Tip Sheet

http://docs.edgeuser.com/TIP-2014-020_Uninstalling_The_Edge.pdf

Updating the Edge (Single Store)

Tip Sheet

http://docs.edgeuser.com/TIP-2014-023_Installing_Updates_Single_Store.pdf

Updating The Edge in a Multi-Store Environment

Tip Sheet

http://docs.edgeuser.com/TIP-2014-029_Installing_Updates_Multistore.pdf

Upgrade from XP

Tip Sheet

http://docs.edgeuser.com/TIP-2015-070_Upgrade_from_XP.pdf

Using the Photo Box

Tip Sheet

http://docs.edgeuser.com/TIP-2014-045_Using_the_Photobox.pdf

Wish List Emails

Tip Sheet

http://docs.edgeuser.com/TIP-2017-080_Wish_List_Emails.pdf

Wish Lists

Tip Sheet

http://docs.edgeuser.com/TIP-2013-012_Wish_Lists.pdf