Special Order Overview

In The Edge, special orders are a three-part process:

1. Initial intake at point of sale.

2. Receiving special order merchandise into inventory and matching it to the open order

3. Final pickup at point of sale.

Steps 1 and 3 are common customer service activities and detailed in the sections entitled Special Order Intake and Special Order Pickup . Step number 2 is detailed in the section entitled Receiving Special Order Inventory.

• Special orders are not recorded as sales until time of pickup.

• Commission is not rewarded on a special order until pickup.

• Special orders cannot be picked up until they are filled (readied for pickup).

• When you attempt to pick up a special order but the pickup button is not lit, this is because the order has not been filled with an item.

• Inventory ordered as part of a special order is treated differently as it pertains to the aging process and the Levels feature. For example, a special order item is often in your possession for a short period of time until it is picked up. This should not be confused with being a fast-seller.