Before a special order will be available for final pickup, it must have an item received and matched to it to fulfill the order.
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It is impossible to pick up a special order unless an inventory item has been matched to it. |
There are two ways to match an item to a special order: Automatic Matching and Manual Matching. In either case, once the special order item arrives at the store, it should be added into inventory just like any other item through Inventory ► Items ► Add.