You can void finance charges for a whole batch of statements. This can only happen within 15 days of the closing. For changes to individual finance charges and account balances, do so through the Customer Balances tab of the customer record. To void finance charges for a particular customer:
1. Locate the transaction using any of the following methods:
•Customer ► Sales ► Find as described in the section entitled Find Sales.
•Point of Sale ► Review Receipts as described in the section entitled Review Receipts.
2. Void that transaction, which may be labeled a sale, even though it is an interest charge (under Supervisor functions).
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•When working with statement finance charges, be sure to select the transaction that represents the finance charge, not the purchase. •To void a whole batch of statement finance charges, use the Undo Close Period process described in the section entitled Undoing Close. |
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Finance charge transactions are easily identifiable in receipt lists as they will always show up at 11:59 p.m. of the day you applied them. |
