Voiding
a Credit Card Transaction After Completing the Sale
If you must correct an error, and if settlement has not
occurred, you can void a sale, although we recommend that you avoid this
wherever possible.
To void a credit card transaction:
1. Locate
the sale from the Point of Sale window using the Receipts feature
or from Customer ► Sales ► Find.
2. Open
the sale record.
3. From
the Supervisor menu, select Void Sale.
4. You
may be prompted to swipe, insert, or tap the credit card.
5.
Complete the void as usual.
6. Be
sure to provide a receipt to the customer.
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Debit transactions cannot be voided. |
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Voiding credit card transactions, or any
transaction, is not recommended. It is better for record-keeping
purposes to reverse the transaction. Only void a transaction when
there is an actual error. Finally, if there are technical issues
precluding proper processing, do not void the transaction. Resolve
the transaction with the credit card processor and then reverse the
transaction. If technical issues remain, the reversal may require
assistance from the credit card processor as well. |
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For more about credit card processing, see our video tutorial
at:
For more about credit troubleshooting, see the section
entitled Credit Cards.