Error/Problem

Cause

Resolution

When you click Select Photo Device, The Edge closes.

Your LifeCam camera connection with The Edge may have been disrupted.  Frequently the result of a Windows upgrade.

There are three possible solutions:

•   Reboot the PC.

•   Go to Administrative ► Select Photo Device and choose the correct camera.

•   If this is not successful:

1.                                                               Download and unzip the file located here: http://docs.edgeuser.com/LifecamFIX.zip. 

2.                                                               Double click on it to install it.

3.                                                               Follow the prompts, always selecting the affirmative.

•   Open The Edge and proceed directly to trying to acquire an image. Do NOT go to Administrative ► Select Photo Device.

The camera does not appear in the Select Photo Device menu.

Failed installation.

1. Check the cables and/or reboot the PC.

2. Go to Administrative ► Select Photo Device and choose the correct camera.

GDI Error.

Computer has lost connection to the server or shared folder specified in configuration.

•   Go to Administrative ► Configuration ► Production Settings and make sure the photo folder configuration is correct. 

•   Make sure the camera software is not open elsewhere.

Camera box appears distorted.

Issue with display settings.

•   Right click on your desktop and go to Display Settings. Check the text size and make sure it is 100% and try to change the resolution ratio.

For miscellaneous failures, here is a list of things to try.

•   Open up The Edge. Go to Administrative ► Select Photo Device, make sure the camera shows up there, and highlight it and select OK.

•   Restart the computer and then try to acquire a picture again.

•   Unplug the camera and plug it back in

•   Try to switch to a different USB port.

•   Test the device at a different computer. Does it work there? If so, try reinstalling the camera on the non-working device.

•   Make sure camera is connected via Windows, SKIP SELECTING PHOTO DEVICE, and then go to POS ► Repair Intake.  Select the photo icon then Acquire and check it.

•   Go to bottom left of screen and select the Windows icon, search “devices and printers” and make sure Windows sees the camera.