•The processor server name should be device name rather than a static IP. If you use an IP address, make sure it is the correct server and make sure it is static.
•If something is wrong with connection between The Edge and the processor, the first step should be to check your Internet connection, then ping the server.
•The NETePay folder must have read/write permission for everyone. Processing permissions in The Edge will protect against unauthorized activity.
•NETePay should have firewall access.
•When looking for NETePay for the purposes of restarting it, look for the NETePay icon.
•To restart NETePay, minimizing the window is not sufficient. Open the application window and select File ► Exit.
•If you use multiple Windows logins to ring up credit card transactions, provide them to your processor.