If a customer with open appointments comes into the store, when his record is brought up at Point of Sale, a green button will come up near his customer information. This allows you to act on the appointment right there.
To work with the appointment:
1. Select Appointments. The customer record will appear with the Appointments tab open.
2. Open the desired appointment record.
3. Make notes and indicate next action as described in the section entitled Appointments.
You can also add appointments from this window as described in the section entitled Appointments.