Items are usually returned at point of sale. But as an alternative, you can return them from the Customer Edit window. To return an item from the Customer Edit ► Activity tab:
1. From the Activity tab of the Customer Edit window, select the item to be returned and select Return item…. The Returned Item window will appear with the Point of Sale window.
2. Verify the customer’s ID and select OK to accept the return. The Point of Sale window will populate the return data as needed.
3. Process the return as normal.
4. Select OK/Save & Close.