Items on layaway and/or special order can be included in the inventory process. However, if there is a discrepancy in quantity, it cannot be addressed from the Inventory Reconciliation screen because it is tied to an ongoing transaction.
To account for missing layaway or special order items:
1. Process a return for the layaway or special order transaction at POS.
2. Manually mark the item missing via Inventory > Item > Find, Edit the item, then click Supervisor > Missing.