If a customer has a gift certificate outstanding, the Gift Certificate payment option will be green. However, if it is not, the customer may still have a valid gift certificate to present for payment. You may or may not feel the need to match up the customer with the gift certificate.
To accept payment by gift certificate:
1. Scan the gift certificate barcode. If you don’t have a barcode scanner, or if the barcode is obscured, select Gift Cert. The Redeem Gift Certificate window will appear.
2. Select the gift certificate to be used by selecting it from the list shown or, if the certificate is not listed, select Cert#.... The Key in Gift Certificate # window will appear.
3. Enter the gift certificate number and the full face amount in the appropriate fields.
4. Select OK. The value of the certificate should appear. If the gift certificate is not found, a window saying that the gift certificate is not on file will appear and ask if you want to use it anyway. To do so, enter your associate number and password. This is useful for accepting gift certificates not issued through The Edge.
If the recipient of the gift certificate does not match the user:
1. From the Key in Gift Certificate # window, enter the certificate number. The Customer ID Mismatch window will appear.
In the Present Customer ID field, the person presenting the gift certificate for use will appear. In the Customer Who Bought the Item field, the person for whom it was purchased will appear.
2. Based on the data, select an option:
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Keep the Present Customer |
The Edge will accept the gift certificate using the presenting customer. |
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Switch to Customer on Gift Certificate |
The Edge will repopulate the Customer field on the Point of Sale window to be the person for whom the gift certificate was bought. |
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Do Not Accept This Gift Certificate |
The Edge will not apply any gift certificate and will await new tender instructions. |
3. Continue with the sale as usual.
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Gift certificates are always applied in full to a transaction. If a gift certificate is larger than the current purchase, you should issue a new gift certificate for the remainder. Gift certificates are never partially used. |
