• The processor server name should be device name rather than a static IP. If you use an IP address, make sure it is the correct server and make sure it is static.
• If something is wrong with connection between The Edge and the processor, the first step should be to check your Internet connection, then ping the server.
• The NETePay folder must have read/write permission for everyone. Processing permissions in The Edge will protect against unauthorized activity.
• NETePay should have firewall access.
• When looking for NETePay for the purposes of restarting it, look for the NETePay icon.
• To restart NETePay, minimizing the window is not sufficient. Open the application window and select File ► Exit.
• If you use multiple Windows logins to ring up credit card transactions, provide them to your processor.