Problem

Resolution

Error Opening Port.

Windows lost connection with the printer. It may have lost power or been disconnected.

•      Check the cables.

•      Otherwise, it must be reconfigured:

1. Open The Edge and go to Administrative ► Configuration ► Tag Printer 1 Settings ► Port Number and expand that option.**

2. Select Test Ports and select your printer or the USB port the printer is attached to from the list.  Notice that unavailable ports are grayed-out, making your choice easier.

Printer is open and carriage is released.

•      Reset the printer:

1. Turn the printer off then back on.

2. After the Pause light goes out, press the Feed button one time.

•      Reload the ribbon and tags.

When printing tag, the Fault light is on.

Tags or ribbon are not loaded correctly or printer is not calibrated.

•      Check the ribbon and the tags how they are loaded. After verifying these settings and still doesn’t work, then the printer will need to be calibrated as described in http://docs.edgeuser.com/TIP-2017-083_DataMax_Tag_Printer_SetUp_and_Troubleshooting.pdf.  Or Search on Youtube.com using keyword:  Calibrating Datamax 4203 printer.**